Refund Policy – Braylens.com
At Braylens.com, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.
1. Refund Request Period
You may request a refund within 30 days of receiving your order.
2. Eligibility for Refunds
To be eligible for a refund:
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The item must be unused, in its original packaging, and in resalable condition.
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Items damaged due to misuse are not eligible.
3. Non-Refundable Items
We do not offer refunds on:
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Gift cards
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Sale or clearance items
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Customized or personalized products
4. How to Request a Refund
Please contact our support team at shop@braylens.com with:
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Your order number
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A brief explanation
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Photos of the item (if applicable)
Our team will review your request and respond with approval or denial. If approved, your refund will be processed back to your original payment method within a few business days.
5. Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item was defective or sent in error.