Shipping Policy – Braylens.com
We are committed to delivering your order as quickly and efficiently as possible. Please read below for important shipping information.
1. Processing Time
All orders are processed within 1 to 3 business days after confirmation. During high-demand periods or holidays, processing times may be slightly longer.
2. Shipping Time
Estimated delivery times vary depending on the destination:
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Europe: 7–12 business days
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USA & Canada: 8–15 business days
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Other regions: 10–20 business days
Please note that delays may occur due to customs clearance or external factors beyond our control.
3. Shipping Costs
We offer free shipping on most orders. If applicable, shipping costs will be calculated at checkout and clearly displayed before payment.
4. Tracking Information
Once your order has shipped, you will receive an email with a tracking number so you can monitor the delivery in real time.
5. Incorrect or Incomplete Address
Braylens.com is not responsible for delays or lost packages caused by incorrect or incomplete shipping information. Please double-check your address at checkout.
6. Lost or Stolen Packages
If your package is marked as delivered but not received, please contact your local carrier first. If the issue persists, contact us at support@braylens.com, and we’ll do our best to assist you.
7. Customs & Duties
International orders may be subject to customs fees or import taxes, depending on your country. These fees are the customer’s responsibility.